Customers

UIDAI Puts Temporary Ban On Airtel For Flouting Aadhaar Rules

Bharti Airtel and Airtel Payments Financial institution, the country’s initial payments financial institution, have been temporarily banned from conducting eKYC of prospects utilizing Aadhaar. The stringent action has been taken by the Exceptional Identification Authority of India (UIDAI) on the foundation of allegations that the telecom major was utilizing Aadhaar-centered SIM verification of prospects to…

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Turn Unhappy Customers Into Fans

Zero defects are attainable in manufacturing, but not in service delivery systems. You add the components at the right places in a standardized process and achieve the desired output — impossible to achieve this feat when you’re dealing with customers. Businesses, for long, have tried to model their services after assembly line principles. They designed…

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